Understanding refunds and cancellations for your Kerala hotel booking
At HotelsNearMeInKerala.com, we understand that travel plans can change. This policy explains how cancellations and refunds are handled for bookings made through our platform.
Cancellation policies may vary by property. The specific policy for your booking is shown on the hotel listing page and in your booking confirmation email. This page outlines our standard platform policy.
| Cancellation Timing | Refund Amount | Processing Time |
|---|---|---|
| More than 7 days before check-in | 100% refund | 5–7 business days |
| 3–7 days before check-in | 50% refund | 5–7 business days |
| 1–3 days before check-in | 25% refund | 7–10 business days |
| Less than 24 hours / No-show | No refund | — |
If you are unable to cancel via your account, please contact us immediately with your booking ID.
Some properties offer discounted non-refundable rates. These bookings are clearly marked as "Non-Refundable" at the time of booking and in your confirmation. No refund will be issued for cancellations of non-refundable bookings.
To modify your check-in or check-out dates, please contact us at least 48 hours before your original check-in date. Date changes are subject to availability and the hotel's approval. Price differences may apply.
In exceptional circumstances (natural disasters, government travel bans, etc.), we will work with our hotel partners to offer flexible cancellation or rescheduling options. Please contact us as soon as possible in such cases.
Individual properties may have stricter cancellation policies, particularly during peak seasons (Christmas, New Year, Onam, school holidays). Always check the specific hotel policy on the listing page before booking.
Email: support@hotelsnearmeinkera.la
Phone: +91 98765 43210 (Mon–Sat, 9 AM – 6 PM IST)
